IT Support Technician

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Working for a leading UK independent testing, research and consultancy organisation, providing specialist services in construction and building services.  Their wide range of services to help companies improve the design, build and operation of buildings and a unique blend of product testing and market research helps manufacturers gain the relevant certifications and plan marketing strategies.  This organisation and their UKAS approved Laboratories represent the benchmark in quality and compliance and you will play a key role in their IT & Telecoms department ensuring the organisation can function effectively.

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The IT Support Technician role itself which sits within a supportive IT & Telecoms department which offers technical support to all business units and takes responsibility for ensuring safety and efficiency of IT systems. The IT Support Technician role contributes towards the day-to-day delivery of our IT Support service to our users. The primary function is to provide quality and timely support across the entire Company, principally face-to-face but also through phone, email and remote assistance, always maintaining service quality, accuracy, timeliness and client satisfaction.

As IT Support Technician your main duties will be:

• Supporting our users in conjunction with your colleagues in the IT and Telecoms Department
• Providing high quality IT Support for all hardware and software queries - this includes service quality; accuracy; timeliness to ensure prompt, reliable delivery of resolutions to our users
• First response answering, logging and resolving support requests - using either phone, remote log-in, email or face-to-face.
• Supporting a wide range of software products including but not limited to Windows 7 & Windows 10, Microsoft Office 365, Windows Server 2012 & later versions, Exchange 2010, Exchange Online, IP Telephone Systems, Apple iOS
• Supporting a wide range of hardware including but not limited to: Laptops, Desktops, Servers, IP Telephones, Mobile Phones, Tablets, Printers, Copiers
• Building or upgrading of equipment from scratch or using existing data images
• Installing new equipment and software for clients and assisting with familiarisation
• Some server administration - including, but not limited to: Active Directory; Microsoft Exchange
• Preventative maintenance and health checks on the network
• Checking network backups and changing/filing backup media
• Initiating and progressing support calls with suppliers
• Checks and management of archive materials in their multiple formats
• Dealing with the correct disposal of failed or redundant equipment
• Auditing client machines for both hardware and software and keeping appropriate records

This is a Full time, permanent position, with a nominal 37 hours per week, 8:30 – 17:00 Monday Thursday and 8:30 – 16:30 on Fridays. This is an office-based post in Bracknell.

You will have

To be successful as IT Support Technician you will have:

• Technical understanding of IT and Telecoms systems, including but not limited to: Operating system installation – e.g. from image or from scratch onto brand new machine (currently Windows 10) o Operating system support (Windows 7, 10) o Application installation and support (Microsoft Office 2016, 365)  o Server management – there is some server management involved in this role  (Windows Server 2012, 2016, Exchange 2010, Exchange Online – including knowledge of setting up users, groups and their relevant permissions in Active Directory) o IP Telephone System (Splicecom) o Mobile devices (Apple iOS including backup and restore)
• A strong attention to Helpdesk customer service ensuring the delivery of timely, quality IT Support
• Ability to analyse information in a wide variety of delivery formats and make rational decisions, especially when fault finding under pressure and/or problem solving
• Ability to communicate effectively and clearly with all levels of staff and customers
• Patient and understanding personality
• A strong attention to detail and ability to work under tight deadlines. including being able to manage a busy workload and prioritise tasks
• Eagerness to achieve targets 
• Able to work on own initiative but also to recognise when to ask for help

You will get

Salary Depending on Experience £22K-£24K + Package

Benefits include a Pension Scheme and 26 days holiday per year (pro rata).

You can apply

By pushing the button on this job posting (recommended), by sending CV in confidence to anthony@macstaff.co.uk , or if you prefer to feel free to give me a call at 01275 33130

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