Service Engineer Electrical - Birmingham

This vacancy is now closed
£38K-£42K + Car + Package - FM/Maintenance
Ref: 331 Date Posted: Thursday 27 Dec 2018
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Working for a reputable UK engineering company that is recognised as a leader in EDM (Electrical Discharge Machine) products in the UK.  EDM is a machining method used to machine any conductive materials including hard metals. This firms customers benefit from lifetime ownership technical support which gives the company a competitive edge in the market place and also ensures maximum performance from customer’s long-term investment. They are ambitious, growing and are a great employer for a strong service engineer with electrical / electronic engineering background who may be looking for a unique challenge.

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The Service Engineer Electrical job where you will provide technical support for multiple product lines. You will be part of a 'top-gun' technical team who perform to a high standard to ensure that their reputation as one of the top EDM suppliers worldwide is maintained.

Responsibilities and duties:

  • Coordinate installation technical service and on occasions to provide product training to clients and more junior technicians on all Sodick machinery.  Extensive travel to client premises required;
  • Devise control systems to monitor both electrical/electronic and mechanical faults;
  • Establish techniques to improve quality, durability and machine performance;
  • Evaluate application problems that can occur on-site where necessary;
  • Examine and advise customer regarding equipment malfunction and service issues;
  • Communicate with customer and internal management regarding technical analysis and determination;
  • Carry out calibration of machine tool and generator setting for NADCAP audits;
  • Technical telephone support to the customer involving first line application problems;
  • Repair or modify P.C. boards / Carry out software updates;
  • Preparing specifications for materials to be used for technical support;
  • Document all work done in a legible and technically sound manner.

You will have

  • Relevant City & Guilds qualifications / HNC in Electrical or Electronic Engineering.
  • Expertise in electrical/electronic practises and experience in pneumatics and hydraulics;
  • Excellent IT skills for networking, software updates and reporting;
  • Excellent customer service skills, including ability to maintain integrity and ethics in all conversations and actions with customers;
  • Self-motivated, able to work with no supervision and to calmly handle stressful situations to deal with customer requirements and technical issues;
  • Possess technical curiosity and ability to diagnose and solve production issues;
  • Detail-oriented and able to get work completed in a manufacturing environment;
  • Must be willing to spend on average 1 night per week in hotel accommodation;
  • Be a team player and have a flexible attitude towards working overtime when required;
  • Good technical communication skills beneficial in order to liaise with Sodick head office engineers and less experienced technicians.
  • Ability to produce technical reports.


  • Experience in operating and fault finding on EDM machinery.
  • Degree or equivalent in Electronic or Electrical Engineering

You will get

  • Salary:  £38k - £42k
  • Overtime: Time in leu
  • Benefits:  Private Health Insurance, company car, mobile, pension, 33 days holiday including bank holidays.
  • Hours:  Full time days – dependent on customer requirements, sometimes finish early, sometimes will have to stay later.
  • Location: Can be based anywhere in the UK. Field and office role. Up to 80% travel covering the UK and Ireland. Over nights stays often required.

You can apply

By pushing the button on this job posting (recommended), by sending CV in confidence to , or if you prefer feel free to give me a call at 01275 331307.