Technical Support Analyst - Swindon

£28K-£30K + Package - Engineering/Consulting
Ref: 543 Date Posted: Monday 23 Sep 2019
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Working for a world class firm in the innovation, research development, manufacture and distribution of technicaly sophisticated communications products. This includes power & electronics systems, components & testing, primarily for hi-tech, defence & MOD sectors.  You can play a key role in delivering these products & solutions.

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The Technical Support Analyst role itself  where you will be responsible for ensuring that the business can continually and consistently meet the contractual support commitments and key performance indicators our client's business divisions place with their customers. It is an excellent opportunity to develop integrated logistics support skills whilst also gaining applied business skills in a technical environment; engaging with engineers, suppliers, and customers in a wider business context. The successful candidate will have the opportunity to influence systems as they develop from concept to delivery; ensuring product is designed for support throughout its full life-cycle.

More specifically:

  • Collating information from multiple internal departments into professional support reports
  • Ensuring support requests and maintenance tasks are dealt with by appropriate teams
  • Responding to and implementing requests for post design services
  • Completing task acceptance forms and documenting work plans
  • Orchestrating written proposals for new contracts through  the aggregation of commercial & technical content
  • Invitations to tender, reviewing statements of work, and checking cost and resource estimates

You will have

To be successful as Technical Support Analyst you will meet the following requirements:

  • English language A-level or equivalent years of experience
  • Demonstrable experience producing high quality technical content
  • Practice in the implementation of contractual arrangements
  • Experience of working within: integrated logistics support, engineering, supply chain management, or operations management

Plus the following will be an advantage:

  • HNC or HND in a STEM subject
  • Experience in the defence environment
  • Management of new product introduction projects
  • Practical on-site experience of electronic systems installations
  • Experience with the administration of software systems
  • Comprehension of challenges inherent within manufacturing environments
  • Familiarity in engaging with government agencies
  • Understanding of electronic circuits or sub-systems
  • Awareness of the implications of RoHS, WEEE, & REACH policies

You will get

The Technical Support Analyst will enjoy competitive salary of £28K-£30K + package

You can apply

For Technical Support Analyst by pushing the button on this job posting (recommended), by sending CV in confidence to anthony@macstaff.co.uk , or give me a call at 01275 331307